Returns & Exchanges

At Sunnamusk, we want you to be completely satisfied with your fragrance purchase; if you are not, you may return unopened and unused items within 14 days of delivery for a full refund. Our goal is to ensure your scent journey is seamless, from the first spray to any necessary returns.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer service team via email with your order number and reason for return to receive your unique return authorization code.

• 2.
  Secure Packaging

  Ensure the fragrance is in its original, sealed cellophane packaging and place it securely in the original shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you retain your proof of postage.

• 4.
  Quality Check & Refund

  Once our warehouse team verifies the item's condition, your refund will be processed back to your original payment method within 5-7 business days.